Find a CPO hatchback online? Not so easy

After years of leasing new vehicles, I decided to hang up my reservations about ownership and go all-in on a certified used hatchback.

But what I thought would be a breezy online search quickly turned into a technological night-mare that included accusations of attempted fraud.

As a customer, I presented an unusual case. I wanted a certified pre-owned hatchback with plenty of cargo room and some of the latest tech features, such as Bluetooth and a backup camera. But I didn’t want the longer-term financing deals most online retailers default to or a monthly payment significantly higher than what I had been paying — a set of requirements that quickly narrowed my options to a handful of 2013-16 models.

I dived into digital storefronts, including Asbury Automotive’s, Autotrader, Carvana, General Motors’ Shop-Click-Drive and Chase Auto Direct. I found that while online shopping comes with the benefits one would expect from e-commerce — virtually unlimited information resources and an array of options and choices — the technology backing these websites is fraught with problems, and complicates the already awkward relationship between the salesperson and customer.

Take Carvana, the online upstart that works with dealerships across the country to open up inventories to new audiences. Its 3-D tour of the vehicle, usually the actual car you would buy, helped assauge some of my anxiety over an online purchase.

But even with this digital-first company I ran into annoying problems. The search could be achingly slow at times, its filter would often get stuck loading, and its nationwide reach would deliver me to faraway dealerships. Buying a car in Ohio or Tennessee, not too far from my home in Detroit, seems reasonable. Florida, less so.

Some websites solved this by making it easier to limit the search to vehicles within a certain distance of my ZIP code. Automakers’ CPO sites were particularly useful, showing exactly what inventory was nearby.

The second annoying factor most websites shared was pricing a vehicle based on the best possible financing one could get.

Of course, dealers would want to put forward the lowest price, but I found it to be frustrating. As a price-conscious consumer, I would rather spend time — at the beginning — figuring out financing so I know the costs before curating my shopping cart rather than after.

Of course, dealers would want to put forward the lowest price, but I found it to be frustrating. As a price-conscious consumer, I would rather spend time — at the beginning — figuring out financing so I know the costs

But the real challenge for dealerships, online or off, is figuring out a customer’s intent. For this, the online experience offers some promise but ultimately much work is needed on both the tech and human side.

For instance, anyone who has tried shopping online knows that the instant you enter your email, you start receiving emails, calls and texts from salespeople.

The best experience I had was being able to quickly shoot off emails — my preferred method of contact — explaining exactly what I was looking for, and having a real person respond.

One salesperson helpfully explained the CPO process, gave me a list of what the store had on the lot, and told me what parts of the buying process I could and could not do remotely.

But automated services and Internet specialists that many dealers use to handle these leads are either obviously machines, come off as impersonal or can create unnecessarily awkward situations. I experienced this firsthand when one dealership employee accused me of trying to defraud the business.

In retrospect, I could understand why my request seemed suspect. I had only days left on my lease and hadn’t yet found my dream vehicle. In a rush to find the perfect car, I went online and reached out to multiple dealerships across the country to learn whether the stores could deliver to me in Detroit, and whether I needed to physically come in to finish the transaction.

Seeing my urgent emails, one salesperson responded: “Time crunch from several states away? Never want to visit the dealership? Want us to ship the vehicle? No thanks. We aren’t interested in this type of business. This generally means scam.”

I called the salesman’s cellphone to tell him that I felt insulted and to explain my situation. After an unproductive conversation, we resumed emailing each other. From there, he understood why I was rushed, apologized, and explained how the dealership — which has a decent business in online sales within its region — has had problems with fraud.

“I should have been more professional and inquisitive rather than accusatory,” he wrote. “In my haste, I jumped to conclusions rather than trying to determine your motivation through additional fact finding.”

The dealership later explained that it didn’t believe in entirely online shopping for this very reason.

I ended up finding a 2015 Mazda3 hatchback — at a higher trim level and cost than I had wanted — through Mazda’s CPO site. I signed the papers upon pickup.

After I left the dealership, I received a call from the harried salesperson. In the rush to close the deal, the dealership had forgotten to take my down payment. I was already halfway home, so I wondered, could I complete the payment online?

The answer: Nope. So I dutifully pulled off the highway, turned around, and returned to the dealership. Some things are just easier in person.

See Also : Used Cars For Sale – Appraisals, Used Cars & Certified Pre …

If you’ve come here looking for a used or certified pre-owned car, truck, SUV, crossover, hatchback, hybrid or convertible, then you’re in the right place. Edmunds has everything you need to know about buying or selling a used vehicle, including Carfax vehicle history reports, dealership listings and pricing information, expert car reviews, consumer car reviews, car dealership reviews, car price comparisons, car appraisal calculators, images and videos, technical features and specs, user forums and more.

At Edmunds, you’ll be able to browse thousands of used cars, trucks and SUVs for sale with special offers, appraise your current car, and research the car, SUV or truck of your dreams. You can limit your search to certified pre-owned (or CPO) vehicles for sale and be a click away from articles by our experts that will give you the best car shopping and buying tips and advice. Let’s take a closer look at each of these aids to easier used-car shopping.

The INVENTORY tab at the top of the page allows you to browse used cars for sale from popular makes such as Ford, Honda, Toyota, Chevrolet, Hyundai, Infiniti, Acura and Subaru. The inventory tool allows you to cast a much wider net than simply visiting your local dealership’s website. Start with the make and model of the vehicle that you’re interested in. You’ll have the option to refine your search by price, distance, model year and mileage. If you’re looking for specific options or features, a certain trim level or a specific color, there are more advanced search filters available, including engine type, fuel type, drivetrain, powertrain, airbags, air-conditioning and much more. After you find the car, SUV, truck or hybrid that you’re interested in, select the listing to check out the VIN details page for that vehicle and get more information. There you’ll find a description of the vehicle from the dealer, vehicle features and options, contact information for that dealership, dealer reviews, a ballpark insurance estimate, and a link to see a Carfax vehicle history report.

The APPRAISE tab at the top of the page lets you enter your car’s basic information, odometer reading, trim level, and overall condition. Then Edmunds provides you with the True Market Value (TMV) for your used car or vehicle. Edmunds’s True Market Value or used car value is is a great starting point for negotiation of a used-car sale between a private buyer and seller. This is an “as is” value that does not include any warranties. The final sales price depends on the car’s actual condition and local market factors. You can use this used car value estimate to price your car for sale or to negotiate a trade-in for a new, CPO, or previously owned car for sale from a local dealer. The used car value estimate is also useful for assessing retail pricing at a car dealer. You can try it out by clicking the “APPRAISE” tab, above. Once you enter your vehicle details, you will receive three estimates for your used car’s value: “Trade-in” is what you can expect a dealer to offer you for your used car; “Private Party” is what you might expect to earn if you sold the pre-owned vehicle yourself; and “Dealer Retail” is what you might expect to pay if you were buying this used model used at a dealership. If the vehicle is new enough, you’ll also see a price that says “Certified Used Price.” This price estimates what the dealership might sell it for as a certified pre-owned vehicle.

The RESEARCH tab points you to our expert analysis of the make and model of the car you select. You can read our editors’ reviews and learn about each generation of the vehicle you’re interested in. From there, you can narrow the focus of your car buying research by selecting a particular model year and learning more by checking out photos of the cars, researching local dealership listings, car valuation, consumer reviews, editors’ reviews, pros & cons, features & specs, and safety information. That’s a world of information. And we’ve put it all right at your fingertips.

The RESEARCH tab points you to our expert analysis of the make and model of the car you select. You can read our editors’ reviews and learn about each generation of the vehicle you’re interested in. From there, you can narrow the focus of your car buying research by selecting a particular model year and learning more by checking out photos of the cars, researching local dealership listings, car valuation, consumer reviews, editors’ reviews, pros & cons, features & specs, and safety information. That’s a world of information. And we’ve put it all right at your fingertips.

See Also : Berglund Auto Group | New & Used Car Dealers in Roanoke …

You’ll find a lot more than your standard fare when shopping at any of our twenty-plus Berglund Auto Group car dealerships near Roanoke. That’s because we don’t abide by the normal “car dealer” rules. We don’t rest on laurels, satisfy the bare minimums, or leave bitter tastes in our customers’ mouths. We don’t sweep concerns or questions under the rug, nor do we leave you second-guessing your decision. We don’t want you loathing the car-buying process because it can be a truly magical experience.

We ensure you’re driving in a car you not only want, but one you deserve. We are principled practitioners of integrity who are committed to saying what we mean and meaning what we say. We make being “thrifty” cool again by providing you with economically advantageous used vehicles, not cheap cars. We constantly strive to evolve with the times, adapt to changes in the marketplace, and familiarize ourselves with the latest and greatest new automotive tech. Essentially, we treat you to all the good things about car dealerships, minus the bad.

We ensure you’re driving in a car you not only want, but one you deserve. We are principled practitioners of integrity who are committed to saying what we mean and meaning what we say. We make being “thrifty” cool again by providing you with economically advantageous used vehicles, not cheap

cars. We constantly strive to evolve with the times, adapt to changes in the marketplace, and familiarize ourselves with the latest and greatest new automotive tech. Essentially, we treat you to all the good things about car dealerships, minus the bad.

Enticed? Allow us to show you why we’re one of the most-awarded groups of car dealers in the Salem, Bedford, and Lynchburg area. Find and contact your nearest Berglund dealer to schedule a test drive, get a quote, or ask us about how we can make car-shopping fun again.

Enticed? Allow us to show you why we’re one of the most-awarded groups of car dealers in the Salem, Bedford, and Lynchburg area.

We are a family-owned auto group of new and used car dealerships serving Roanoke, Salem, Lynchburg, and Bedford. Our full-line car dealerships offer new and used cars for sale, auto financing, affordable car service and genuine car parts and accessories. Whether you are looking for an exclusive, luxurious sports car, or a used family SUV, our car dealerships are your one-stop shop for all things automotive.

Our staff is highly experienced and committed to providing you with exceptional services. With over 25 years of experience to back us up, you can rest assured that you’re in good and caring hands. Our focus is always on satisfying our customers and building a relationship with our community, and we’d have it no other way.

Our group of car dealerships carries a wide range of car brands ranging from the most luxurious brands such as Benz and Jaguar to domestic car brands such as Chevrolet and Ford. Here’s a complete list of the different car brands we offer:

Chevrolet | Volvo | Ford | Buick | Chrysler | Jeep | Dodge | Ram | Benz | Jaguar | Lincoln | BMW | Land Rover | Alfa Romeo | Infiniti | Fiat | Kia | Toyota | Scion | Mazda

We sell used cars, trucks, and SUVs, along with CPO cars from top car brands. If you are looking for affordable used cars for sale and unsurpassed used cars specials near Roanoke and Lynchburg, we’ve got you covered. If you are keen on keeping costs low, be sure to check out our popular used cars under $10,000 . Our goal is to help you find the perfect bargain deal that fits your budget.

We sell used cars, trucks, and SUVs, along with CPO cars from top car brands. If you are looking for affordable

near Roanoke and Lynchburg, we’ve got you covered. If you are keen on keeping costs low, be sure to check out our popular

CPO simply means Certified Pre-Owned. Only vehicles in the best conditions qualify for our CPO program. If you are looking for a slightly used car with low mileage and a limited warranty protection, our certified used cars will be a great fit for you. All CPO vehicles go through a multi-point inspection and reconditioning process to give you peace of mind. Some other benefits of buying CPO include roadside assistance, tire hazard protection, low-interest financing and so much more.

CPO simply means Certified Pre-Owned. Only vehicles in the best conditions qualify for our CPO program. If you are looking for a slightly used car with low mileage and a limited warranty protection, our

will be a great fit for you. All CPO vehicles go through a multi-point inspection and reconditioning process to give you peace of mind. Some other benefits of buying CPO include roadside assistance, tire hazard protection, low-interest financing and so much more.

We buy used cars and offer instant cash offers, based on trusted Blue Book(r) values, to qualifying sellers. Just give us details about your vehicle and locate a dealer near you to get your car’s condition verified. You have the option to sell your car for cash or trade in your used car for a new one. You can also visit Berglund Buying Center near Salem to get your car evaluated. You can email our buying center or give us a call at (540) 251-7677 to schedule an appointment.

We buy used cars and offer instant cash offers, based on trusted Blue Book(r) values, to qualifying sellers. Just give us details about your vehicle and

to get your car’s condition verified. You have the option to sell your car for cash or trade in your used car for a new one. You can also visit

near Salem to get your car evaluated. You can email our buying center or give us a call at (540) 251-7677 to schedule an appointment.

There’s one word to describe our shopping process; easy! We offer a professional environment where you don’t have to worry about the hassle and bustle that usually comes along with shopping for a new car. Not only will you receive expert services, but you’ll also receive informative guidance to help you make the best buying choice for you.

We provide a nifty tool to help you find what you are looking for quickly. For example, if you are having a hard time finding your dream car, our CarFinder tool will help you track down. Other handy shopping tools we offer are our Payment calculator and credit score estimator to help you plan ahead and stick to your budget. When you are ready to buy, you can request a quote online or visit one of our car dealerships near you.

We provide a nifty tool to help you find what you are looking for quickly. For example, if you are having a hard time finding your dream car, our

to help you plan ahead and stick to your budget. When you are ready to buy, you can request a quote online or visit one of our car dealerships near you.

Each of our dealerships has a finance center which offers amazing auto financing support. Our finance experts work diligently to ensure your experience profitable. That’s right; you too can profit from buying a car; that’s just how good we are on helping you save on top-quality vehicles. Browse through our finance center locations near Roanoke , Lynchburg, and Bedford to find the most convenient location for you. Our experts will help you get the ultimate cars loans, and car lease deals you won’t get anywhere else. Visit your local auto financing center to take advantage of our limited car lease deals.

Each of our dealerships has a finance center which offers amazing auto financing support. Our finance experts work diligently to ensure your experience profitable. That’s right; you too can profit from buying a car; that’s just how good we are on helping you save on top-quality vehicles. Browse through our

, Lynchburg, and Bedford to find the most convenient location for you. Our experts will help you get the ultimate cars loans, and car lease deals you won’t get anywhere else. Visit your local auto financing center to take advantage of our limited car lease deals.

Are you looking for car repair services in Bedford? We offer complete auto repair and car service centers near Roanoke, Lynchburg, and Bedford. Some of the services we provide include:

We have a special for almost every service and product we offer. Owning a top-quality car doesn’t have to break your bank. Take advantage of our specials listed below now:

Click on the links on our map to find a car dealership near you . You can contact us by giving us a call, making an appointment online or even better, visiting us in person.

. You can contact us by giving us a call, making an appointment online or even better, visiting us in person.